Veteran Mentors – Junior Leader Program

Terms and Conditions

Last Updated: 16 April 2025

 

These Terms and Conditions, the enrolment application form, and the privacy policy (collectively referred to as the “Agreement”) constitute a legally binding Agreement between You, the Parent(s) or Legal Guardian(s) of the Participant (“You” or “Your”), and Veteran Mentors Pty Ltd (“Veteran Mentors”, “Company”, “We”, “Us” or “Our”), operating under the laws of Queensland, Australia.

 

This Agreement governs the enrolment and participation in the nine-day Veteran Mentors Junior Leader Program (“Program”).

 

By submitting the completed enrolment form, You confirm that You have read, understood, and agreed to be bound by this Agreement. If You do not agree to these Terms, do not proceed with the enrolment.

 

1. Definitions

 

• “Participant” – The child enrolled in the Program.
• “Program” – The nine-day Veteran Mentors Junior Leader Program.
• “Commencement Date” – The first day of the Program.
• “Completion Date” – The final day of the Program, when the Participant is returned to their Parent(s) or Legal Guardian(s).

 

2. Eligibility

 

The Program is designed for children aged 12 to 17 years. All Participants must complete a Medical Certificate provided by the Company upon confirmation of enrolment.

 

The Program is not suitable for individuals with:

 

• Active drug or alcohol addiction;
• A history of violent behaviour (outside the immediate family);
• Current or past incarceration in juvenile or adult correctional facilities.

 

Failure to disclose any known medical, psychological, or behavioural conditions constitutes a material breach of this Agreement and may result in immediate termination of the Participant’s enrolment, without refund.

 

3. Parent(s) / Legal Guardian(s) Responsibilities

 

You are responsible for ensuring that:

 

• All fees are paid by the specified deadlines.
• The Participant arrives on time at the designated airport or camp on Commencement Date.
• Medication is properly packed and labelled (in a Webster-Pak) with appropriate documentation.
• The Participant is collected on Completion Date.
• The Participant is prepared for the Program and understands the expectations outlined in the Program brochure.
• No valuables (e.g., jewellery, cash) are brought to the Program.

 

4. Participant Responsibilities

 

• The Participant’s belongings are their own responsibility.
• Veteran Mentors will provide a safe and supportive environment, but will not be liable for the loss or damage of personal items, unless due to gross negligence of staff.

 

5. Payment Policy

 

• A non-refundable $500 administration fee is required at the time of booking to initiate enrolment.
• The remaining balance of the Program fee must be paid no later than 14 days before the Commencement Date, unless otherwise agreed.
• If payment is more than 30 days overdue, Veteran Mentors reserves the right to initiate debt recovery.

 

Upon payment of the administration fee, an enrolment package will be emailed containing key Program information.

 

6. Cancellation, Transfer & Refund Policy

 

6.1 Cancellations

 

• More than 21 days before Commencement Date: Full refund minus $500 administration fee.
• 14–21 days before Commencement Date: 50% of Program fee refunded minus the $500 admin fee.
• 7–13 days before Commencement Date: 25% of Program fee refunded minus the $500 admin fee.
• Less than 7 days: No refund (forfeiture of 100% of Program fee).

 

6.2 Transfers

 

• Transfers requested 14 days or more before the Commencement Date: One free transfer to the next available Program.
• Transfers requested less than 14 days before Commencement Date: $500 transfer fee applies.
• Transfers are limited to one occurrence per booking. Any further changes will result in forfeiture of the deposit.

 

Note: All transfer and cancellation requests must be submitted in writing to hello@veteranmentors.com.au with “Cancellation” or “Transfer” in the subject line.

 

7. Withdrawal or Removal from the Program

 

• If a Participant is removed due to non-compliance, disruptive behaviour, safety risks, or breach of rules, no refunds will be given.
• If a Participant is deemed a physical threat or unfit to continue, the Company reserves the right to:
  • Send the Participant home at the parents’ expense;
  • Refer the Participant to a medical facility;
  • Withdraw the Participant from the Program immediately.

 

8. Prohibited Items and Behaviours

 

• Illegal drugs, alcohol, weapons – Strictly prohibited. Immediate removal at the Parent’s expense and possible involvement of police.
• Sexual misconduct or abuse – Will be reported as per mandatory reporting requirements. Participants involved will be immediately removed.
• Contagious illnesses – If deemed medically unfit or infectious, the Participant may be isolated or sent home. Refunds for any outsourced activities not undertaken will be provided.

 

9. Privacy Policy

 

We collect personal information to provide a safe and effective Program. This may include:

 

• Medical conditions;
• Behavioural history;
• Contact and billing details.

 

Your information is protected in accordance with the Privacy Act 1988 (Cth). We do not sell or share your personal data with third parties, except as required to run the Program or by law.

 

Payment data is managed by our secure provider, Commonwealth Bank Australia (CBA). No card data is stored by Veteran Mentors.

 

10. Indemnity

 

You agree to indemnify and hold Veteran Mentors and its affiliates harmless from any claims, liabilities, losses, or legal fees arising from:

 

• Participation in the Program;
• Breach of this Agreement by You or the Participant;
• Any third-party claims related to conduct of the Participant.

 

11. Disclaimer

 

The Program is not a substitute for licensed medical, psychological, or psychiatric treatment. While every precaution is taken to ensure safety, Veteran Mentors is not responsible for consequences resulting from actions or inactions by Participants.

 

12. Governing Law

 

This Agreement is governed by the laws of Queensland, Australia. Any disputes will be resolved in a court of law in Gold Coast, Queensland.

 

13. Severability

 

If any part of this Agreement is found to be invalid or unenforceable, the remainder will remain in full force and effect.

 

14. Entire Agreement

 

This Agreement supersedes any prior communications or understandings between You and Veteran Mentors.

 

15. Force Majeure

 

Veteran Mentors will not be held liable for delays or failures to perform due to events beyond our control, including but not limited to acts of God, war, natural disasters, epidemics, or government actions.

 

16. Feedback

 

We welcome your suggestions to improve the Program. By submitting feedback, you grant us the right to use it for promotional or operational purposes without compensation.